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Returns and Refunds

Returns and Refunds

RETURN POLICY
At AR Country Store, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping. You may return any item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-888-978-6211) for a "return authorization" before returning any merchandise. Merchandise without a return authorization, will be refused and no credit given. Do not send merchandise to our mailing address - a return address will be given to you when you call for your "return authorization".
Merchandise must be returned in original condition. Items without all original packing materials, law tags, etc. will not be accepted. Lighting can be returned but will be charged a 25% restocking fee.
We do not accept returns or issue refunds for clearance, customized, made to order, or special order merchandise (if merchandise is damaged during shipping, we will replace the merchandise at no cost to the buyer).
AR Country Store does not refund shipping and handling fees. If a returned item qualified for free shipping; the shipping & handling cost from AR Country Store to the destination will be deducted from the refund. Bedding products cannot have been laundered or dry cleaned. Health regulations do not permit us to accept open packages of sheets, pillowcases, or other bedding for credit or refund.
Please insure the package being returned to AR Country Store for the full value of the merchandise as AR Country Store cannot be held responsible for products within uninsured shipments.
AR Country Store recommends products to be returned by FedEx or UPS for tracking purposes. COD's will not be accepted.

DAMAGED ITEMS
Items damaged in shipping will be replaced at no cost to the buyer if AR Country Store is notified within 3 business days after the merchandise has been received. For more information on shipping policies, please view our shipping policies.

Not satisfied - If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 30 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.

Cancellation Policy

CANCELED ORDERS

Orders may be cancelled within 24 hours of placing the order (please keep in mind that some items ship within 24 hours or less). Once the order is shipped, the order cannot be cancelled, and it is the responsibility of the customer to return the merchandise for a refund. A 3% fee may be charged for any canceled order beyond 24 hours of order placement. The purpose of this fee is to recover processing costs and bank charge fees related to the transaction. This fee will not apply to any returned merchandise.
To cancel an order, please email us at info@arcountrystore.com or by phone at 888-978-6211.

Privacy Policy

We respect your privacy. Therefore, we never share or sell your personal information with any third parties. Any information collected through this site is used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

Contact Us
   ⦁ Email Us
   ⦁ 1-888-978-6211
      1-713-489-6730
   ⦁ 3015 Heritage Creek Ter
      Houston, TX 77008

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