Frequently Asked Questions
The following are the most popular and Frequently Asked Questions to AR Country Store.
What is your return policy?
At AR Country Store, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping. Please- click this link for complete return policy: Returns. You may return an item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-888-978-6211) for a "return authorization" before returning any merchandise. A return address will be given to you when you call for your "return authorization".
What if I have a question about my order?
You should receive an order confirmation by email to the email address that you provide. That will have a lot of information regarding your order. Most products show the normal shipping times on the page that the product was ordered. The ship times are found under the shipping tab. If a product is on backorder, you will be notified by email. Other questions can be sent by email to firstname.lastname@example.org or by telephone at 1-888-978-6211.
How can I find out about the status of my order?
Order questions can be sent by email to email@example.com or by telephone at 1-888-978-6211. Most products will ship in the time that is stated on the product page.
How do I track my order?
Tracking numbers will be sent out to the email address that is provided. They will come either directly from the shipping company or from AR Country Store on your invoice.
How do I place an order online?
The online purchase process at www.arcountrystore.com is a simple one. It involves the following steps: after you have chosen your products and are ready to check out, click the "CHECKOUT" button at the bottom of your shopping cart. Here you will enter your information for billing, shipping, and credit card. Once entered, click the "PROCEED TO CHECKOUT" button at the bottom of the page. This page will give you the opportunity to review your order before it is submitted. Once you review this page, click the "SUBMIT' button to send us your order. Once successfully received, you will be taken to an order confirmation page with an order number and summary of your order. An email order confirmation will also be sent to your email address at the same time.
I am receiving an Error Message while in the "Check Out" process. What should I do?
If you get an error message after submitting your order, read what the red error message says, click the "EDIT ORDER" button down at the bottom of the page, and correct the information that has been requested to be corrected. After correcting the information, resubmit the order.
I have all the correct information in the “Check Out" process and I still cannot "Submit" my order. What should I do?
AR Country Store uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Please call us at 1-888-978-6211 or email us at firstname.lastname@example.org so we can assist you with your order.
I was able to use my credit card at another online merchant or in a brick & mortar store. Why am I having difficulties using it at AR Country Store?
AR Country Store uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Many online retailers do not comply with the credit card industry requirements (even very large companies) and cut corners when accepting credit cards. AR Country Store wants to assure our customers that when you place an order with us, we are doing everything we can to insure the safety of your information. If your order cannot be submitted, please call us at 1-888-978-6211 or email us at email@example.com so we can assist you with your order.
Can you explain what "cookies" are and how AR Country Store uses them?
Is it safe for me to use my credit card when purchasing merchandise online from AR Country Store?
Yes, your credit card and personal information is safe on www.arcountrystore.com. To insure the safety of your information, we enlist the use of an internet security company to test our website and make sure we have the most up to date systems in place. Testing our site assures us that we are doing everything possible to protect your information.
Can I order by regular mail or FAX?
Yes ... If you prefer to fax your order to us, you may print the AR Country Store checkout page directly from the www.arcountrystore.com website and FAX the completed page to: 1-281-254-7883.
What are your shipping and handling policies?
AR Country Store uses FedEx Ground, USPS, and UPS (United Parcel Service) as its standard shipping methods and services. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery as these carriers cannot deliver to P.O. Box addresses. All orders placed are normally processed within 24 hours on business days. Merchandise is normally shipped within the time frame that is stated on the product page. Please note that all items ordered on the same order may not necessarily be shipped together as the products may ship from different warehouses.
After your order is placed and shipped, the time in "transit" from our warehouse to you is normally 2 - 5 business days. If more than 1 product is ordered, you may receive separate deliveries based upon where the products are shipped from.
Do you ship to Canada?
Yes, we ship to Canada. When you place your order, AR Country Store will email you a freight quote that will include the shipping charge and brokerage fees going into Canada. Duties and taxes (if applicable) will be the responsibility of the customer and we will let you know before your order ships if these will be due at time of delivery. AR Country Store advises you to consult your local customs office for more details about import duties, and taxes.
I notice a variance in product color or description. Why?
Our goal is to provide our customers with as much information as possible about the products we have to offer. We will make every attempt to accurately describe our products to the best of our ability. Please keep in mind, that when we offer a color description, that color may differ in what you perceive that color to be (I.E. what is described as hunter green may be perceived as forest green - both would be correct as there is no true definition of what a particular shade of color is). Also, please note that the digital images we display have the most accurate color possible. However, due to differences in computers and their monitors, we cannot be responsible for variations in color between the actual product and what is viewed on your monitor. Please feel free to contact us if you have any questions about our products and their descriptions.
Does AR Country Store offer gift wrapping?
No - not at the present time
Is AR Country Store open to suggestions from consumers?
Yes - we have been able to provide such a vast selection of products and great customer service by listening to our customers.